Articles

Help desk

SIGMA Help Desk is the first point of contact for all support requests of our Customers, 7 days per week, 24 hours a day.
The Customer is assisted by highly-qualified staff able to communicate in the most common international languages, so that, if possible, the problem is immediately solved; one important result reached from our Help Desk has been to solve more than 20% of the requests received without doing an on site technical intervention.
Each request received is identified and recorded in SIGMA ERP system that tracks all the steps up to the solution.

The contact with SIGMA Help Desk can be done in different, customizable ways:

  • telephone call
  • telephone call on dedicated line
  • FAX
  • WEB interface
  • WEB interface with direct connection on SIGMA ERP system.


All the on-field technical staff are assisted in their work from the Help Desk thanks to a system based on the latest technologies available and they are directly connected to the SIGMA ERP system for the fulfillment of the calls and for a good management of spare parts.
The control room of our Help Desk is also equipped with a Video-Wall display showing all the open calls and optimizing the execution of the on-site technical intervention.

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